How Do You Travel in an Uber or Lyft with a Power Wheelchair?

We get it — traveling with a power wheelchair can sometimes feel daunting, especially when relying on rideshare services like Uber and Lyft. However, these platforms have made strides in making getting from point A to point B more accessible than ever.

Here’s everything you need to know about using Uber and Lyft with a power wheelchair.

Does Uber Have Wheelchair-Accessible Vans?

Yes, Uber offers a service called Uber WAV (Wheelchair Accessible Vehicle) for people who use power wheelchairs. These vehicles come with ramps or lifts, which makes it easy to get in and out without needing to transfer. They also have securement systems to keep wheelchairs safely in place and extra space for a more comfortable ride.

Where Is Uber WAV Available?

Unfortunately, Uber WAV isn’t universally available in all locations. Currently, it can be found in several major cities across the US, including:

• Los Angeles, CA
• New York City, NY
• Chicago, IL
• San Francisco, CA
• Washington, D.C.
• Boston, MA

What Is Uber Assist?

Uber Assist is another option for riders needing extra help getting in and out of the car. While it’s not specifically designed for wheelchair users, it can be a good choice for those who require some assistance but don’t need a fully accessible vehicle. Drivers receive special training and can assist with folding wheelchairs, canes, and other mobility devices.

That said, Uber Assist vehicles may not always be wheelchair accessible, so if you use a power wheelchair, Uber WAV is usually the better option.

How to Request an Accessible Uber Ride

Ordering an Uber WAV is easy, but you’ll need to follow a few extra steps to make sure you get the right vehicle:

1. Download the Uber App: If you haven’t already, download the Uber app.
2. Create an Account: Sign up for an account if you’re a new user.
3. Enter Your Destination: Type in your desired pickup and drop-off locations in the app.
4. Select the WAV Option: If Uber WAV is available in your area, you’ll see the option for it. Choose this option to request a wheelchair-accessible vehicle
5. Confirm Your Ride: After confirming your details, you’ll receive information about your driver and vehicle. If needed, you can message your driver through the app.

Does Lyft Have Wheelchair-Accessible Vehicles?

Yes, Lyft also offers a service called Lyft Wheelchair for passengers who use fixed-frame wheelchairs. Like Uber WAVs, these vehicles have ramps, securement systems, and trained drivers. They’re also only available in several major US cities, including Los Angeles, New York City, Chicago, San Francisco, Boston, Philadelphia, Phoenix, Portland, and Dallas.

How to Request a Wheelchair-Accessible Lyft Ride

Requesting a Lyft Wheelchair is as straightforward as ordering an Uber WAV. Just follow these steps:

1. Open the Lyft App: Make sure you have the latest version of the app installed.
2. Access Settings: Go to the app menu and tap on ‘Settings.’
3. Enable Wheelchair Access: Turn on the ‘Wheelchair access’ option in your settings.
4. Enter Your Destination: Input your pickup and drop-off locations.
5. Select ‘Wheelchair’ Ride Type: If available, choose the ‘Wheelchair’ option to request an accessible vehicle.
6. Confirm Your Ride: Follow the prompts to confirm your ride and wait for your driver.

Tips for Your Next Accessible Rideshare Trip

Getting around with rideshare services is always easier with a bit of planning. As mentioned above, before booking, check if accessible rides are available in your area and make sure your pickup location is wheelchair-friendly. During the ride, don’t hesitate to let your driver know if you need any assistance, and try to be ready when they arrive to avoid any wait time fees.

After your trip, take a moment to rate your driver and share feedback to help improve the service for everyone.

Alternatives When Accessible Rideshare Services Aren’t Available

If Uber or Lyft aren’t available in your area or you just want alternative options, there may be other transportation options to consider:

Local Transportation Services

• Paratransit Services: Many cities offer specialized transportation for people with disabilities, though you may need to book in advance.
• Accessible Taxis: Some local taxi companies have wheelchair-accessible vehicles

Community Resources

• Nonprofit Organizations: Certain nonprofits provide transportation services for individuals with disabilities, so it’s worth checking what’s available near you.
• Public Transit: Many public transit systems have accessible options. Check with your local transit authority for details.

In the Market for a Power Wheelchair? Contact Us